FAQS

A revolutionary way to display art, metal prints infuse images into aluminum for a radiant, long-lasting finish.

Each Metal print comes with either a stand, a self adhesive magnet or a sawtooth hook making installation simple and seamless.

How Do You Clean Metal Prints?

Wipe gently with a soft microfiber cloth and, if needed, use a damp cloth or ammonia-free glass cleaner to maintain its brilliance.

Why Choose Metlux?

• Exceptional Quality – Vibrant, high-gloss finishes with breathtaking depth and clarity.
• Sustainable Craftsmanship – Handcrafted in Australia with eco-friendly materials.
• Effortless Display – Comes ready to hang with a sleek, built-in mount.

Shipping FAQs

How Long Does Shipping Take?

When you place an order with us, you can expect your metal prints to be shipped out within 1-3 business days. Once your prints have been dispatched, shipping times will vary depending on your location within Australia. On average, most customers receive their prints within 5-7 business days.

Can I Track My Order?

Yes! we provide tracking information for all orders, so you can keep an eye on your prints as they make their way to you. You'll receive a tracking number once your order has been shipped, allowing you to monitor the status of your delivery.

What If I Need My Prints Urgently?

If you have a special event or deadline and need your metal prints urgently, Metlux offers expedited shipping options for an additional fee. This ensures that your prints are delivered to you in time for your important occasion.

Return Policy FAQs

How Can You Initiate a Return?

If you need to return a metal print to us, simply contact our customer service team to initiate the return process. You may be required to provide evidence of the issue, such as photos of the damaged print, to facilitate a smooth return.

What Happens After You Initiate a Return?

Once you have contacted us and initiated the return process, we will provide you with instructions on how to send back the metal print. It is important to package the print securely to prevent any further damage during transit.

Can You Exchange a Metal Print Instead of Returning It?

In some cases, We may offer the option to exchange a damaged or defective metal print for a new one. This can be a convenient solution if you still want the print but require a replacement due to issues with the original order.